In today’s world and especially in a workplace environment, live interactions are rare, and more often people use electronic media, including emails, to share their feelings and create relationships. Although this has its advantages since most young people of today prefer digital communication over physical, it becomes hard at times to show empathy – an aspect that aftercare, support, understanding, and well-being among co-workers.

To be empathetic is to fully understand what someone else is going through, remove oneself, and recognize the feelings that belong to a different person. Communication saves time and energy in organizations since it promotes organizational culture, and generates trust and psychological safety in organizations, hence increasing productivity or efficiency in organizations. Your emails should show that you’re warm when a colleague is having challenges in life, and the idea is to let them know that they are not alone.

In this article, we will consider different strategies to communicate empathy in your working relationships, in the case of using e-mail messages, the strategy of using tolerant language, recognizing and mentioning the context, and the strategy of proposing precise help.

Choose Compassionate Language

The first sign of empathy when writing emails is the use of words that show you understand the situation and you care. Words have a way of either soothing or worsening the situation – warm and caring words will lead the way to show that you understand that the survivor has been through a tough phase. Of course, one might just write a business-like email keeping the language strict